Return Policy

Custom Furniture Returns

Since all our furniture is custom-made to your specifications, returns are generally not accepted unless there is a manufacturing defect or error on our part. We work closely with you during the design and ordering process to ensure the final product meets your expectations.

Defective Products

If you receive a product that is defective or damaged due to manufacturing error, please contact us within 14 days of delivery. We will:

Arrange for inspection of the product
Provide repair, replacement, or refund as appropriate
Cover all return shipping costs

Damaged During Shipping

If your order arrives damaged due to shipping, please:

Contact us within 48 hours of delivery
Take photos of the damage and packaging
Keep all original packaging materials

We will arrange for replacement or repair at no additional cost to you.

Change of Mind

Due to the custom nature of our products, we cannot accept returns for change of mind. However, if you contact us before production begins, we may be able to modify your order. Once production has started, changes may incur additional fees.

Warranty

All custom furniture comes with a 1-year warranty covering manufacturing defects and structural issues. This warranty does not cover:

Normal wear and tear
Damage from misuse or accidents
Modifications made by the customer
Damage from improper assembly or installation

Refund Process

If a refund is approved, it will be processed to the original payment method within 10-14 business days. Refunds will be for the product cost only; original shipping fees are non-refundable unless the return is due to our error.

Contact Us

To initiate a return or discuss any issues with your order, please contact us:

Email: info@exclusiverrprese.cv
Address: 49 W 10th St, New York, NY 10011, USA
Phone: +1 (201) 201-2041

Please include your order number and a description of the issue when contacting us.